Delivery: Delivery is included in the price of your rental if you are located in the City of Colorado Springs. We currently deliver free of charge, to any where with in the City limits of Colorado Springs. We do deliver to Falcon, Peyton, Fort Carson, Peterson, Air Force Academy, Fountain and Black Forest areas however; there is a $25 delivery fee to these areas.
Cancellations: Safety and security is of utmost importance to us, and therefore we will not setup the inflatable or equipment in the rain, lightening or other weather related concerns. You will not be charged when weather is a factor in your cancellation which is determined by your delivery crew; an alternative date may be available. All cancellations NOT related to weather will forfeit the $50 deposit.
Setup Requirements: All equipment must be setup by one of our trained professional associates to ensure safety for participants. We plan ahead when scheduling a time for set up of your equipment; it is best if setup is scheduled at least 30 minutes in advance of the arrival of your guests to ensure things go smoothly. Your driver will call you the night before to discuss a more precise time for your setup. The location for setup of all inflatable requires a flat surface and must be free of debris such as rocks, sticks, sharp roots, animal feces and irrigation systems. We assure you this is for safety of the children and to avoid damage to the equipment. Inflatables may either be setup on grassy areas using stakes or blacktop/concrete using sand bags (please notify us in advance if sand bags are necessary). We require a 5’ area surrounding the inflatables free of tree limbs and structures yet they must be within a 50’ range of an electrical outlet.
Sales Tax: Sales tax within the Colorado area is not currently required for rental equipment.
Methods of Payment: For your convenience, we currently accept Visa, Mastercard, American Express and Discover. We Do Not accept checks.
Rental Agreement/Safety Instructions: You will be required to sign a rental agreement and agree to the terms of our safety instructions before setup of your equipment occurs. We want to ensure that you understand the safety instructions and encourage that you ask questions before signing the documents and agreeing to the terms of the agreement. You will receive a confirmation email containing these documents upon making your reservation so that you may review the information prior to our arrival. The delivery driver will have these items available for your signature on the date of your reservation. Please contact us if you have any questions about this information.
Concession Equipment: We ask that all concession equipment be returned WITHOUT being cleaned, they require proper cleaning by a trained professional and therefore Inflatable Family Entertainment will take care of that for you and is included in the cost of renting the equipment. Concession equipment includes but is not limited to, Popcorn Poppers, Cotton Candy Machines, Sno-Cone Machines, Spin Art, Pucker Powder& other similar pieces.
We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit.